Wednesday, October 29, 2014

Bread, butter tourism! (Herald)

Bread, butter tourism!

By | 30 Oct, 2014, 01:35AM IST
Who in the world has not heard of Goa? When you say you are from Goa, the other person instinctively smiles and says with a glint in his/her eye, “Yes, Goa!” with a longing sigh. Such is the reception a Goan gets when introducing oneself to others in most parts of the world. Yet, it is with a heavy heart that I write this article about my beloved Goa.
Goa is beautiful, it is green, unique, different and vibrant. The people are easy going, cheerful, social, friendly and always welcoming. Our culture is different from the rest of India, more so because we were ruled by the Portuguese instead of the British, and gained our independence much later. That’s what contributes to making us different. There is a charm about Goa that attracts, but will it continue for long? I wonder.
Bali reminds me so much about Goa – verdant green, village atmosphere, beach shacks, easy going people. But the similarities end there. So what is different? The hassle free holidays, no one out to cheat you, everything is cheap and affordable and everything is organised.
So if tourism is Goa’s bread and butter and its attraction, should we not capitalize on it so that we can all benefit from it in the long run? Let’s understand some of the areas, which can easily be fixed and quality standards put in place so that Goa will continue to be an attraction for decades to come.
Our Heritage: as mentioned earlier we have a rich and unique heritage. We have beautiful old bungalows, churches, temples, forts, etc. These need to be conserved, maintained and protected so that future generations can also experience our history first hand. 
Local transportation: which should be cheap and convenient is non existent in Goa. How do you expect tourists to travel around in the State? There is no proper bus network or cheap taxi options. Instead, we promote hired bike which leads to unruly riding on narrow roads by drunk tourists who end up getting hurt or hurting others. If one has to hire a taxi, it is super expensive and a major deterrent in mobility. Is that healthy? Tourists end up staying in clusters when there is so much more to offer in the State. Also the taxi network is controlled by a mafia and promotes an image of Goans being a bunch of cheats. Like other cities that depend on tourism, can we not have nice clean buses that link various tourist spots on a regular basis and thus reduce the dependency to hired bikes and taxis? It would definitely be more environmentally friendly.
Hotels and restaurants: Do our hotels and restaurants meet the food regulation standards? Every week there is a new restaurant popping up. Are we sure that they meet the hygiene standards, if there are any? Every commercial establishment serving food and hosting guests must meet a minimum criteria set and that should be displayed prominently for all to see. No matter what star category a hotel falls under, quality should be checked and maintained. Many international cities that do not have enough hotel rooms to accommodate tourists, allow residents to host people in their accommodation a la bed and breakfast. But these are registered with the government or local councils and have minimum criteria to meet. Hotel room rates are also exorbitant at times, which need to be regulated and lowered.
Infrastructure: As one of the number one tourist destinations in India, do we have the necessary infrastructure to cater to the tourists that we aspire to attract? Roads are narrow and poorly lit. Sanitation is an issue with lack of public toilets especially on the beach front. Garbage is dumped in every public area thereby blotting our beautiful green land. What about providing proper parking facilities at major tourist areas? 
Sports activities: Our strength is our vast coastline. Have we done much to develop it? Do we have enough activities to offer people who come here on a holiday? Is it controlled by a few who then charge exorbitant rates? Most cities with a beach front or a lake front have a well developed harbor and marina with access to activities such as water skiing, wind surfing, boating, deep water fishing, canoeing, etc. Since we have a mix of beach and inland areas, we must develop other sports too. There should be regulations for operators to comply with safety standards to minimise the risk of incidents and accidents.
High end tourism: Goa is an attraction to the common man and the affluent of India. Most of them probably own homes in Goa as well. Are we capitalizing on the same? Can we not attract and develop a theatre circuit so that we can showcase quality plays, musicals and even international shows. Case in point is Singapore where there is always something new happening. A tourist never tires of visiting Singapore (which actually has little to offer by way of nature) because they have a new zoo or a new attraction or a high end musical or a sporting event. We must develop a roster of activities throughout the year which then become the reason for people visiting Goa. Marine, helicopter and amphibious aircraft operations must be developed to be able to cater to HNIs. Touristic cities around the world are in fact using them to attract more and more high paying tourists. 
Medical tourism: A concept that needs to be developed with innovative ideas is Medical Tourism. Like Dubai, UAE; Sao Paulo, Brazil; Bangkok, Thailand and other countries around the world, Goa too can develop this category of tourism. World class hospitals, emergency services, well equipped and maintained ambulances, rescue facilities etc are avenues that should be tapped. 
Sanitation: I remember Goa being very clean. Now you cannot even walk on a beach without fear of your foot being cut by a broken glass bottle. Our villages were green but now you see garbage everywhere. Our Ministers have been on several international trips to study how other countries recycle their garbage. Is there nothing that they learn from those foreign trips that they can implement in our small State of Goa? Other than the major cities, there is no system for garbage collection nor are there dustbins in public areas. And so our tourists think it is fine to just chuck their water bottles, sweet wrappers or chip packets onto our streets.
As you can see, we have much to do and fix if we want Goa to be the number one tourist destination in India. 
(The author is founder & managing director, Aviation Services Management)
Herald, 30th October 2014

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